Shipping and return policies for High Waters
- Shipping Info
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Your order will be shipped via Canada Post as a Regular Parcel. Prices are estimated using Canada Post's standard CD and vinyl sizes and weights. Locally destined parcels (in the Ottawa-Gatineau region of Canada) are subject to potentially lower shipping rates - please contact us at contact@highwatersmusic.com for more information.
- Return Policy
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You may return any item in original condition that has not been opened (taken out of the original manufacturer's plastic wrap) for a refund if it is returned to us within 30 days of delivery. Upon receiving it back, we'll provide you with a refund for the item price through the payment method you selected when placing your order. However, if the payment method of your order is either International Postal Money Order or Cash, we'll provide you with a refund through Paypal.
In case of our error or manufacturer defects, we will provide you with a full refund, and also reimburse you for the return postage.
Please note that we are not able accept returns of any opened items. No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).
Before returning any item, please make sure to contact us via contact@highwatersmusic.com in order for us to process/validate your request and to ensure that we have the stocks to provide a replacement item in a timely manner.